Last updated: February 2026
These terms and conditions ("Terms") govern your use of this website and any purchase of goods or services from us. By placing an order or using this site, you agree to be bound by these Terms. If you do not agree, you must not use the site or place an order. We recommend you read these Terms and our Privacy Policy and Returns Policy.
This website is operated by KANDY LAND NW LTD (referred to as "we", "us", or "our"). Our registered office is 10 Park Place, Manchester, United Kingdom, M4 4EY. Our contact details are available on the Contact page. We are responsible for the sale of goods and the accuracy of product information on this site.
You must be at least 18 years old to place an order. By using this site, you represent that you are of legal age and that the information you provide is accurate. You are responsible for keeping your account credentials secure and for all activity under your account. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion where we have reason to do so (for example, fraud, abuse, or breach of these Terms).
All prices are displayed in the currency indicated (e.g. GBP) and include VAT where applicable. We reserve the right to correct pricing errors and to change prices. If we discover an error after you have paid, we will inform you and either honour the price or offer a full refund.
Payment is taken at checkout. We use secure payment processors. You must provide valid payment details. By placing an order, you confirm that you are authorised to use the payment method. We do not store full card details on our servers. We are not liable for any loss arising from the use of our payment providers, subject to your statutory rights.
When you submit an order, you are making an offer to buy. A contract is formed when we accept your order (typically by sending an order confirmation). We may refuse or cancel orders (for example, due to stock, pricing errors, or suspected fraud). If we cancel after payment, we will refund you in full.
You are responsible for ensuring your delivery address and contact details are correct. We are not liable for non-delivery or loss due to incorrect information you provided.
Delivery terms are set out in our Shipping & Delivery Policy. Delivery timeframes are estimates only. Risk in the goods passes to you on delivery (or when collected, if applicable).
Our Returns & Refunds Policy applies to all returns and refunds. Your statutory rights (including under the Consumer Rights Act 2015 in the UK, or equivalent in your jurisdiction) are not affected.
All content on this site (including text, images, logos, and design) is owned by us or our licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, or use our content for commercial purposes without our prior written consent. You may use the site for personal, non-commercial use in accordance with these Terms.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be excluded or limited by law.
Subject to the above, we shall not be liable for: (a) indirect, consequential, or special loss or damage; (b) loss of profit, revenue, data, or goodwill; or (c) any loss arising from your use of the site or goods, except where such loss arises from our breach of contract or negligence and relates directly to the goods or services you purchased. Our total liability to you in respect of any order shall not exceed the amount you paid for that order.
We do not warrant that the site will be uninterrupted or error-free. We are not responsible for the content of third party sites linked from this site.
We take care to display allergen and ingredient information on product pages. It is your responsibility to check this information before consumption, especially if you or the recipient have allergies or dietary requirements. We are not liable for any reaction or illness arising from reliance on information that you have not verified or that has been provided by a supplier. See our Allergen Info and any product-specific details.
You must not use this site to: (a) breach any law or regulation; (b) infringe the rights of others; (c) transmit harmful code or content; (d) attempt to gain unauthorised access to our or others' systems; or (e) use the site for any fraudulent or abusive purpose. We may suspend or terminate your access and report activity to the relevant authorities.
We sell to customers in the UK and, where we offer it, internationally. Where you are a consumer, the mandatory consumer protection laws of your country may apply in addition to these Terms. For business customers, and to the extent permitted by law, these Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that we may bring proceedings in your country of residence. If you are in the EU/EEA, you may also have the right to use the European Commission's ODR platform for dispute resolution.
We may update these Terms from time to time. The current version will be posted on this page with an updated date. Continued use of the site or placement of orders after changes constitutes acceptance. If any part of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force.
These Terms are a summary of the contract between you and us. They do not replace your statutory rights. If you have any questions, please contact us before placing an order.