Last updated: February 2026
If you are a consumer in the UK, you have statutory rights under the Consumer Rights Act 2015. If goods are faulty, not as described, or not fit for purpose, you may be entitled to a full refund, repair, or replacement. This policy does not affect those legal rights. For EU/EEA consumers, equivalent rights may apply under your national law.
If you are in the UK or the European Union/EEA, you may have a right to cancel your order and return most non-perishable goods within 14 days of receipt, for a full refund. You must inform us of your decision to cancel within this period. The goods must be unused, unopened, and in their original packaging. You are responsible for the cost of returning the goods unless we have sent you faulty or incorrect items.
For food and perishable goods, see section 3 below. For customers outside the UK/EU/EEA, our standard returns window and conditions are set out in section 5.
For reasons of food safety and hygiene, we cannot accept returns of:
Unopened, non-perishable items in their original, sealed packaging may be returned within our returns window (see section 5) provided they are in a resaleable condition. We reserve the right to refuse returns that do not meet these criteria or that we cannot resell for reasons of safety or hygiene.
If you receive faulty, damaged, or incorrect goods, please contact us as soon as possible (ideally within 48 hours of delivery) with your order number and, if possible, photos. We will arrange a replacement or full refund, including any reasonable return postage costs, in line with your statutory rights. Do not dispose of faulty goods until we have agreed the next steps.
For eligible non-food items and unopened, resaleable food items (see section 3), we allow returns within 30 days of delivery. You must contact us first to request a return and obtain any required returns information. Items must be returned in original packaging, unused and unopened where applicable. We may refuse returns that do not meet these conditions.
For international orders, return postage is at your expense unless the item was faulty or incorrect. You are responsible for complying with any customs or export requirements when sending goods back.
Refunds are issued to the original payment method. Depending on your bank or card provider, it may take a few additional days for the refund to appear. We do not refund original delivery charges where you are returning goods under a change-of-mind return (unless required by law). For faulty or incorrect items, we refund delivery and, where appropriate, return postage.
For customers outside the UK, local consumer laws may give you additional rights. We comply with UK law as the place of our business; where we sell to other jurisdictions, we do not exclude mandatory consumer rights under your country's laws. Disputes are subject to the terms in our Terms & Conditions.
This policy is a summary of our returns and refund practices. It does not replace your statutory rights. If there is any conflict between this policy and applicable law, the law prevails.
Questions? Please use our Contact page.