Last updated: February 2026
We are committed to the health and safety of our customers, staff, and anyone affected by our activities. We handle, store, and dispatch food and confectionery in line with applicable food safety and health and safety law, and we continuously review our practices to reduce risks.
Our handling of food products is governed by our Food Safety & Hygiene policy, which covers storage, handling, allergen control, and compliance with food safety regulations. We expect our suppliers to meet high standards and we take care in the selection and storage of products we sell.
We provide allergen and ingredient information on product pages and, where relevant, on packaging. It is your responsibility to check this information before consumption, especially if you or the recipient have allergies or dietary requirements. We are not liable for any adverse reaction arising from failure to check or from reliance on information that has changed. See our Allergen Info page for more.
Some of our products may contain small parts or be unsuitable for very young children. We recommend that products are used in accordance with any age or usage guidance on the packaging. Adult supervision is advised where appropriate. We are not liable for misuse of products or failure to follow packaging instructions.
Once you receive your order, you are responsible for storing and using products in accordance with any instructions on the packaging (e.g. temperature, use-by or best-before dates). Do not consume products that are past their use-by date or that appear damaged or contaminated. If you have concerns about a product you have received, contact us promptly.
We maintain health and safety policies for our premises and operations, including risk assessments, training, and procedures for accidents and incidents. We comply with applicable health and safety legislation in the jurisdictions in which we operate.
If you have a concern about the safety of a product or our practices, please contact us via the Contact page. We will investigate and respond appropriately. If you believe a product has caused harm, seek medical advice and retain the product and packaging for reference.
This page is for general information. It does not replace professional advice or the requirements of applicable law. We are not liable for any loss or damage arising from reliance on this information beyond what is required by law.