Frequently Asked Questions Search or browse for answers on delivery, returns, orders, payment, allergens, and more.
How long does delivery take? UK orders typically arrive within 3 to 5 business days after dispatch. Express options may be available at checkout for faster delivery. You will receive a dispatch confirmation and tracking details by email.
Do you offer free shipping? Do you ship internationally? What if I am not in when my order arrives? When will my order be dispatched? Can I return opened sweets or food? How long do refunds take? What if my order is faulty or wrong? How do I change or cancel my order? Do I need an account to order? I forgot my password. How do I reset it? Can I change my delivery address after ordering? What payment methods do you accept? Is it safe to pay on your website? Will I get an invoice or receipt? Are your products suitable for vegans? Do you provide allergen information? Do you have sugar-free or diabetic sweets? Are your sweets gluten free? Do you offer gift wrapping? Can I send a gift directly to someone? Do you do corporate or bulk orders? How do I apply for a wholesale or trade account? Where do you source your products? How are sweets packaged for delivery? Do you have a best-before or use-by date on products? Can I request specific products or flavours? What if I have a complaint? Do you have a physical shop? Do you have a loyalty or rewards scheme? How do I unsubscribe from marketing emails? Is my personal data secure?