Terms and conditions of use

Terms & Conditions

Effective Date: 20/03/2025
Last Updated: 20/03/2025

Welcome to Kandy Land! These Terms & Conditions govern your use of our website (www.kandyland.co.uk) and the purchase of products from our store. By using our site, you agree to these terms.

1. Company Information

Business Name: Kandy Land
Website: www.kandyland.co.uk
Email: hello@kandyland.co.uk
Registered Address: 113 Central Promenade, Blackpool, FY1 5BD
Company Registration Number: 14951593
VAT Number: TBC

2. Ordering & Payments

2.1 Placing an Order

  • By placing an order on our website, you confirm that you are at least 18 years old or have permission from a parent/guardian.
  • All orders are subject to availability. If an item is out of stock, we will notify you and offer a replacement or refund.

2.2 Payment Methods

We accept the following secure payment methods:
???? Credit/Debit Cards (Visa, MasterCard, American Express, Maestro)
???? Bank Transfers (for select orders)
????️ PayPal
???? Buy Now, Pay Later (if applicable, e.g., Klarna, Clearpay)
???? Apple Pay & Google Pay

Payments are securely processed, and we do not store full payment details.

3. Pricing & Promotions

  • All prices on our website are in GBP (£) and include VAT (if applicable).
  • We reserve the right to change prices, offers, and promotions at any time.
  • Discounts and promo codes cannot be combined unless otherwise stated.

4. Shipping & Delivery

  • We deliver within the UK only (international shipping may be introduced in the future).
  • Orders placed before 2 PM (GMT) are processed and dispatched the same day (Monday-Friday).
  • Delivery timeframes are estimates provided by Royal Mail and are not guaranteed, except for Special Delivery.
  • Full details can be found in our Shipping & Delivery Policy.

5. Returns & Refunds

Due to the perishable nature of our sweets, we do not accept returns. However, we will offer a replacement or refund if:
✔️ You receive an incorrect or damaged order (must be reported within 48 hours of delivery).
✔️ Your order is lost in transit (after 10 working days).

Refunds will be processed within 5-7 business days once approved.

6. Allergies & Ingredients Disclaimer

  • We sell a variety of sweets, some of which may contain nuts, gluten, dairy, soy, and other allergens.
  • Ingredients are listed on product packaging and/or the website.
  • We do not accept liability for allergic reactions or dietary issues—please check before purchasing.

7. Cancellations

  • You can cancel your order before it is dispatched by contacting us at hello@kandyland.co.uk.
  • Once shipped, orders cannot be cancelled or modified.

8. Intellectual Property

  • All website content (text, images, logos, branding) is owned by Kandy Land and protected by copyright laws.
  • You cannot copy, reproduce, or distribute our content without permission.

9. Fraud Prevention & Security

  • We monitor all transactions for fraudulent activity.
  • Suspicious orders may be cancelled, and we reserve the right to refuse service.

10. Liability Disclaimer

  • We aim to provide accurate product descriptions and information, but we do not guarantee that all content is error-free.
  • We are not responsible for third-party websites linked on our site.
  • To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages.

11. Governing Law & Jurisdiction

These Terms & Conditions are governed by UK law, and any disputes will be handled in UK courts.

12. Changes to These Terms

We may update these Terms & Conditions at any time. Please review them periodically.

13. Contact Us

For any questions or concerns, please contact us:

???? Email: hello@kandyland.co.uk
???? Website: www.kandyland.co.uk

 

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