Privacy Policy
Effective Date: 20/03/2025
Last Updated: 20/03/2025
Welcome to Kandy Land! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.kandyland.co.uk (the "Website") or interact with us.
By using our Website, you consent to the collection and use of your information as outlined in this policy.
1. Information We Collect
When you use our Website, we may collect the following types of personal information:
1.1 Information You Provide to Us
- Account Information: When you create an account, we collect your name, email address, password, and contact details.
- Order Details: When you place an order, we collect your billing and shipping address, phone number, and payment details.
- Contact Forms: If you contact us via email or forms, we collect your name, email address, and message details.
1.2 Information We Collect Automatically
- Cookies & Tracking Technologies: We use cookies to analyze website traffic and improve user experience.
- Device Information: We may collect data such as your IP address, browser type, and operating system.
- Usage Data: We track interactions with our Website, such as pages visited and time spent on the site.
2. How We Use Your Information
We use your personal data to:
✅ Process and fulfill your orders
✅ Provide customer support and respond to inquiries
✅ Send order confirmations, shipping updates, and promotional emails (if opted in)
✅ Improve our Website’s performance and enhance user experience
✅ Prevent fraud and ensure security
✅ Comply with legal and regulatory requirements
You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us at hello@kandyland.co.uk.
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information with:
- Payment Processors: To securely process transactions (e.g., PayPal, Stripe).
- Delivery Partners: To ship your orders (e.g., Royal Mail, DPD).
- Service Providers: Third-party tools that help us operate the Website (e.g., email services, analytics).
- Legal Authorities: If required by law, fraud prevention, or legal proceedings.
All third parties handling your data are GDPR-compliant and process information securely.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to delete your account or request data removal, please contact us at hello@kandyland.co.uk
5. Your Rights Under GDPR
As a UK/EU resident, you have the right to:
✔️ Access the personal data we hold about you
✔️ Request Correction of inaccurate information
✔️ Request Deletion of your personal data
✔️ Restrict Processing of your data under certain conditions
✔️ Object to Processing for direct marketing purposes
✔️ Request Data Portability (transfer your data to another provider)
To exercise any of these rights, contact us at hello@kandyland.co.uk
6. Cookies & Tracking Technologies
We use cookies to:
???? Improve website functionality
???? Analyze website traffic
???? Personalize marketing
You can manage or disable cookies via your browser settings.
7. Security Measures
We take appropriate security measures to protect your data, including:
- SSL encryption for secure transactions
- PCI-DSS compliance for payment security
- Access restrictions to sensitive data
Despite our efforts, no method of transmission over the internet is 100% secure.
8. Third-Party Links
Our Website may contain links to third-party sites (e.g., payment providers, social media). We are not responsible for their privacy practices. We encourage you to review their policies before sharing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of our Website constitutes your acceptance of these changes.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
???? Email: hello@kandyland.co.uk
???? Website: www.kandyland.co.uk